Refund Policy

Refund Policy

Products purchased on ktgames can be refunded almost for whatever reason. Maybe your computer doesn’t meet the hardware needs, maybe you accidentally bought it wrong, or you play for an hour and find it’s okay if you don’t like it. For any reason,ktgames will refund the products during their specified return period at the user’s request. If it is a game, the play time must be less than 2 hours. However, if your condition exceeds the above refund criteria, you can still apply and we will make a decision at our discretion.

Once your application has been processed, you will receive a full refund within one week. Payment will be refunded to the payment method you used to make your original purchase.

Conditions apply for refunds

The Ktgames refund policy is for games purchased in the Ktgames store for less than 14 days and less than 2 hours of play.

How to request a refund

please contact us through the customer service mailbox: [email protected]